Co-funded by the European UnionThe according complaints procedure is governed by the following rules of FSM and the Association of German ISP and Internet Association.
Complaint rules FSM e.V.
Complaint rules eco e.V.
The two associations are responsible for the following areas:
FSM e. V.:
- web content
- content of mobile radio which is accessible via internet
- age verification systems (AVS)
- Chat
eco e.V.:
- Newsgroups
- Spam / E-Mail
- Bulletin Boards
- ICRA-Labels
- peer-to-peer (P2P)
