How to submit your complaint

Internet services:

Please find below illustrations on important web services about which you may file complaints.

World Wide Web:

The World Wide Web is the most famous internet service. You have access to about 4 billion individual web sites via the www. These sites can be accessed through their addresses (URL=uniform resource locator)
File a complaint about www

Email, spam:

Electronic mail makes data transfers from one computer to another as fast as a flash. All you need is an email address. Over the last few years, the portion of unsolicited, so-called spam emails has extremely increased in the total of email traffic.
File a complaint about Email

Peet-to-Peer, file sharing:

File sharing networks make it possible to offer files or download data via the internet. The according data is not stored in only one server but it is distributed among the computers of every user, which is called peer-to-peer.
File a complaint about file sharing networks

Chat:

There are privately arranged as well as public chats. The latter are often classified by topics. You sign up to a chat room if you wish to talk about certain issues or if you would like to get in touch with other people. Chats provide the possibility to talk to people worldwide and in real time
File a complaint about chats

Newsgroups:

Newsgroups are public forums for which you do not have to sign up. They are comparable with internet bill-boards, where everyone may present his/her opinion. Some Newsgroups contain scientific contents created and used by specialists, others are just entertaining.
File a complaint about newsgroups

Discussion forums

Discussion forums are communication platforms where people can exchange their ideas and thoughts. Users may post individual articles in a forum. Unlike in chats, communication does not take place in real time.
File a complaint about discussion forums

Mobile content

Mobile content means content that is spread via internet, which is publicly accessible and can be received by a mobile end device, e.g. mobile phones.
File a complaint about mobile content

Miscellaneous

In this area you may file a complaint about content which does not fit in any of the above-mentioned internet services.
File a complaint about miscellaneous content